IT Operations Engineer

Location: Austria
Type of Employment: Permanent
Time Commitment: Full time

We are a dynamic, innovative company that develops and operates a modern, cloud-based payment platform entirely based on our own technology. Our solution enables payment service providers, FinTechs, and enterprise companies to implement complex business requirements in the field of payment technology faster, more efficiently, and in a future-proof manner.

With over 20 years of experience in technology development, we cultivate a culture of openness, curiosity, and flexibility – driven by trust in people and forward-looking solutions.

Location: Brunn am Gebirge (on-site/hybrid)

Why You Will Love This Role

Impact: Shape our next generation payment platform used across Europe!
Flexibility: Work in a hybrid mode – from home and our office in Brunn am Gebirge (Campus 21, near SCS - with a complimentary shuttle service to and from Vienna)!
Team Spirit: Collaborate with an international, open-minded team!
Tech You Enjoy: Grafana, Kibana, IT Service Management tools (Jira, itop), collaboration tools (Confluence, Q.wiki), database queries

Responsibilities

Monitoring: Proactively monitor platform performance and create monitoring checks to maintain operational integrity
Incident Management: Analyze, resolve and document incidents, including root cause analysis and reporting
Continuous Service Improvement: Process service and change requests to improve monitoring and reporting capabilities
On-call Duty: Ensure 24/7 operations with on-call support in collaboration with the operations team

Requirements

Experience: 2 years of professional experience in a similar IT Operations role or equivalent experience, preferably within the payments or banking sector
Skills: Initial experience in IT service management and monitoring based on ITIL practices, strong problem-solving skills with an ability to implement effective solutions, and fluent in English (C1)
Attitude: Proactive, team-oriented mindset and drive to optimize your workflows with AI tools

Benefits

Diverse and Exciting Responsibilities: Enjoy a wide variety of tasks with high autonomy, empowering you to contribute and implement your innovative ideas!
Regular Team Events: Participate in regular events to strengthen camaraderie and enhance team spirit!
Collaborative Team Culture: Experience a team driven by spirit, passion, creativity, and flat hierarchies, fostering a supportive and creative environment!
Learning Culture: Profit from learning and development opportunities!
Competitive remuneration: Of course, you will receive a competitive compensation package, which we would be happy to discuss with you personally. For legal reasons, we must provide the gross annual salary, which is based on the collective agreement and is approximately EUR 45.800,00 (based on full-time 38.5 hours per week). We are willing to offer more than this starting salary, depending on your experience and qualifications.